Privacy Policy
Last Updated: September 13, 2026
At Petzic, we respect your privacy and take care in handling the information you provide when you visit our website or place an order.
This Privacy Policy explains what information we collect, how we use it, and how we protect it.
Information We Collect
When you visit Petzic, place an order, contact us, or use certain features of our website, we may collect information such as:
- Name
- Billing and shipping address
- Email address
- Phone number
- Order details
- Payment and transaction information
- Information you provide when contacting customer support
We may also collect certain information automatically when you browse our website, such as your IP address, browser type, device information, pages viewed, and general website activity.
How We Use Your Information
We may use the information we collect to:
- Process and fulfill your orders
- Process payments
- Provide shipping and delivery updates
- Respond to questions and customer service requests
- Manage returns, refunds, and exchanges
- Improve our website, products, and shopping experience
- Send service-related emails about your orders
- Help prevent fraudulent or unauthorized activity
- Meet applicable legal and business requirements
Payment Information
Payments are processed through secure payment providers.
Petzic does not need to store your complete payment card information on our own systems. Payment information is handled according to the policies and security practices of the payment provider you use.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to help the site function properly, remember preferences, understand how visitors use the website, and improve the shopping experience.
You can adjust your browser settings to manage or disable certain cookies. Some parts of the website may not work properly if cookies are disabled.
Sharing Information
We may share information with trusted service providers when necessary to operate our business and provide services to you. This may include payment processors, shipping providers, website services, analytics services, and customer support services.
We do not sell or rent your personal information to third parties.
We may also disclose information when required by law or when reasonably necessary to protect our rights, customers, website, or business.
Data Security
We take reasonable steps to protect the information we collect from unauthorized access, use, or disclosure.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
Your Choices
You may contact us if you would like to:
- Ask about the personal information we may have about you
- Request correction of inaccurate information
- Ask questions about how your information is used
- Request available options regarding your personal information
For assistance, contact us at support@petzic.com.
Marketing Emails
If we send promotional emails, you may unsubscribe at any time by using the unsubscribe link included in the email.
You may still receive important service-related messages, such as order confirmations, shipping updates, or responses to your customer service requests.
Third-Party Links
Our website may contain links to third-party websites or services.
Petzic is not responsible for the privacy practices or content of those websites. We recommend reviewing their privacy policies before providing personal information.
Children's Privacy
Our website is intended for a general audience and is not directed toward children.
We do not knowingly collect personal information from children under the age required by applicable law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, or legal requirements.
When changes are made, the updated version will be posted on this page with a revised Last Updated date.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Petzic
2312 Alameda Ave
Alameda, CA 94501
United States
Email: support@petzic.com
Phone: +1 510-671-2903
Business Hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time (PT)
Petzic — Cozy Beds. Happy Pets.